Terms & Conditions

General
Icarus Models will use reasonable efforts to include accurate and up-to-date information on this website, however we make no representations, warranties, or assurances as to the accuracy, currency or completeness of the information provided. Icarus Models shall not be liable for any damages or injury resulting from your access to, or inability to access, this website, or from your reliance on any information provided at this website.

Where manufacturing defects are concerned Icarus Models reserves the right to consult the manufacturers/distributors of their products. In conjunction with the manufacturer or distributor we will attempt to resolve any issues as quickly as possible. We advise that all manufacturers' instructions must be strictly complied with when using any items. Failure to do so will invalidate any warranty and possibly be dangerous to you or other persons. Please read very carefully all terms and conditions relating to any product before using it.

Ordering
By submitting your order you are entering into a legal contract with us to buy the goods. We will use your personal details for the purposes of supplying the goods you have ordered and this includes passing them onto the courier as a third party in order to supply your goods. Your details will not be passed onto any other parties or used for any other purposes. We do not keep your credit card details on record, you will need to re-supply them each time you order an item from us. Icarus Models retains ownership of all goods until we receive payment in full from your nominated account. If you discover you have made a mistake with your order please contact us on 02891472032 or 07919206602 as soon as possible to rectify your order.

Our website information is regularly checked and updated, if necessary, but due to variations in currencies, prices often go up or down. If we are unable to supply the goods at the price shown we will contact you to see if you wish to go ahead with the order.

Delivery
Our courier aims to deliver within 2 days (weekdays only). Saturday or Express delivery can be specified at extra cost and must be priced separately. Delivery time begins when the order is passed to the courier company. Handling and packing time will normally be 1 working day. Express delivery is normally next day, although due to circumstances beyond our or the couriers control this cannot be guaranteed. Goods should be inspected when you receive them for defects or damage. If the packaging is damaged please inform the courier at the time of delivery. If you find a defective or damaged item please inform us as soon as possible. The courier company will take all reasonable steps to deliver the parcel, but if this is not possible it will be returned to us.

Cancellation of Order and Returns
As a consumer you have the right in addition to your other rights, to cancel the contract and receive a refund. However we reserve the right to charge a 5% re-stock fee on certain items. You must inform us in writing within seven working days, starting on the day the goods are delivered to you, of your wish to return the goods. You must return the goods to us at your own cost or you may ask us to arrange collection, which will be chargeable. The goods must be unopened and in new condition, with all packaging present. We shall refund the total amount of money paid by you for the goods, less any costs we may have incurred for collection.

Customer Care
We believe that customer care is one of the main cornerstones of any business and Icarus Models hopes that we can supply goods and advice to help you enjoy the hobby for many years to come. However, if there are any issues with our website service that you are not happy with please don't hesitate to contact us on sales@icarusmodels.com or 028 9147 2032 / 07919 206 602 to discuss them.